FAQs

General Questions

Q1: What is Happy Tails Boutique? A: Happy Tails Boutique is an online pet store offering a wide range of pet supplies, products, and accessories. Our categories include Toys, Clothes, Grooming and Bathing, Travel and Outdoor, and Useful Accessories.

Q2: How can I contact Happy Tails Boutique? A: You can reach us via email at nobo.webmanager@gmail.com. We're also available on social media platforms – follow us for updates and support.

Ordering and Shipping

Q3: How do I place an order? A: To place an order, browse our online store, add the desired items to your cart, and proceed to checkout. You can create an account for a faster checkout process in the future.

Q4: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Q5: How long will it take to receive my order? A: Orders are typically processed within 1-3 business days. Shipping times vary based on your location and the shipping method selected at checkout. Standard shipping usually takes 5 7 business days.

Q6: Do you offer international shipping? A: Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Please check our shipping policy for more details.

Returns and Exchanges

Q7: What is your return policy? A: We offer a 14-days return policy for unused and unopened items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.

Q8: How do I return an item? A: To return an item, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send the item back.

Q9: When will I receive my refund? A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Product Information

Q10: How do I know which size to choose for pet clothes? A: We provide detailed size charts for all our pet clothing items. Measure your pet according to the guidelines and refer to the size chart to find the best fit. If you need further assistance, our customer service team is here to help.

Q11: Are your grooming products safe for all pets? A: Yes, our grooming products are formulated to be safe for pets. However, we recommend checking the product description for specific information regarding any potential allergens or suitability for certain pet types.

Q12: Do you offer eco-friendly products? A: Yes, we offer a selection of eco-friendly products. Look for the eco-friendly badge on product listings to find items that are sustainable and environmentally friendly.

Special Services

Q13: Do you offer gift cards? A: Yes, we offer electronic gift cards in various denominations. They make perfect gifts for pet lovers and can be purchased directly from our website.

Q14: Can I create a custom order? A: We offer customization on select products. Please contact our customer service team with your request, and we will do our best to accommodate your needs.

Q15: Do you have a loyalty program? A: Yes, we have a loyalty program where you can earn points on purchases and redeem them for discounts on future orders. Sign up for an account to start earning points today!